Grievance

Grievance Redressal

Last updated: 15 October 2026

This page is published under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and serves as the contact for your rights under the Digital Personal Data Protection Act, 2023.

Grievance Officer

Name: Reevu Chattopadhya

Designation: Grievance Officer, Indrava

Email: indravaofficial@gmail.com

Phone: +91 93308 09795

Address: Complex No. 47, Old Calcutta Road, Kharadah, West Bengal 700119, India

Hours: Monday to Friday, 10:00 to 18:00 IST. Email is checked every day.

The Grievance Officer is resident in India.

1. What you can complain about

Content or behaviour that breaks our Community Guidelines or Terms of Service.
Intimate or private images of you shared without your consent.
Someone impersonating you or your business.
Copyright or trademark infringement.
A moderation decision about your content or account, including a ban.
Your personal data: access, correction, erasure, withdrawing consent, or deleting your account.
Anything about billing or refunds.

2. How to complain

Email indravaofficial@gmail.com. For urgent cases, such as anything involving a minor, a threat of violence, or an intimate image shared without consent, put "URGENT" in the subject. Please include:

Your name, and the email address or username of your Indrava account.
What the complaint is about, with a link, username or screenshot.
What you would like us to do.
A statement that the information you have given is true to the best of your knowledge.

3. Our timelines

Complaint	What we do
Any complaint	Acknowledge within 24 hours, resolve within 15 days.
Intimate images shared without consent	Remove within 24 hours of a valid complaint.
Child sexual abuse material	Remove immediately and report to the authorities.
Orders from a court or government agency	Act within the time the order sets.

Urgent complaints are handled first.

4. If you are not satisfied

Content and account decisions: you can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days of our reply, or if we do not reply in time.
Personal data: you can complain to the Data Protection Board of India under the DPDP Act, 2023, after using our process.
Online fraud or cybercrime: call 1930 or report it at cybercrime.gov.in. In an emergency, call 112.

Complaining to us first does not take away any of your legal rights.